Axcess Internet - Remote Axcess™

For you security and safety Axcess Internet uses Citrix Online's GotoAssist Express® to conduct our Remote Axcess™ sessions.

In order for our technician to connect to your system, you must click on the link below.  You will then be redirected to our Remote Axcess™ Gateway where you will be prompted to enter your Name and 9-digit Support Key.  Then you will be asked to install a small program which will give our technician the ability to remotely access your machine.

Your privacy and security will never be compromised during a session, and you maintain control over your machine during the entire session, you can instantly disconnect the session or take control from the technician at any time.  Upon completion of your session the software will automatically disable itself until the next time you require a session.

Your computer system must meet the following criteria in order for us to conduct a Remote Axcess™ session:

• Windows XP, Server 2003 or Vista; or Mac OS® X 10.4 or later
• Internet Explorer, Netscape Navigator 4.0 or later, Mozilla Firefox 1.0 or later or Safari™ 1.3 or later
• The ability to make direct outgoing TCP connections or availability of an HTTP proxy or a SOCKS server
• A 28.8kbps or better Internet connection (128kbps or higher recommended)

* If you are having problems installing the Citrix GotoAssist Express software, Axcess recommends installing and using Mozilla Firefox instead of Microsoft Internet Explorer.  You may download a copy of Firefox from this link.

When you are ready, click on the link below to start your session.

Click Here to Start Your Session